Refund Policy

1. Summary

We want you to be completely satisfied with our work. This Refund Policy sets out the circumstances in which you may be entitled to a refund for our video editing, color grading, photo processing and related services. Refunds are processed fairly and promptly in line with this policy and applicable consumer protection law.

2. Cancellation before work begins

If you cancel a project before any work has commenced, any advance payment (deposit) you have made is fully refundable. To cancel, contact us at mabelwarren199@gmail.com before the scheduled start date. Refunds for this category are usually processed within 7–10 business days of the cancellation request.

3. Cancellation after work has commenced

If you cancel after work has commenced, the deposit is refundable to the extent it exceeds the value of work already completed and any non-refundable third-party costs. We calculate the value of completed work on a fair pro-rata basis using the agreed project price and the portion of the project completed at the time of cancellation. Any remaining balance is refunded within 10 business days.

4. Delivered work

Once a final master has been delivered and accepted by you, the work is considered complete and is not refundable. We strongly encourage you to review the deliverables during the revision rounds, which are included in your package, so that the final delivery matches your expectations.

5. Dissatisfaction with quality

If you are dissatisfied with the quality of the work, please contact us within 7 days of delivery. We will first offer to address your concerns through reasonable revisions in line with the agreed scope. If we are unable to resolve the matter to a reasonable standard, you may be entitled to a partial refund reflecting the shortfall in the completed work, assessed fairly on a case-by-case basis.

6. How refunds are processed

Refunds are issued using the original payment method where possible. Refund requests should be sent to mabelwarren199@gmail.com with your name, project details and the reason for the refund. We aim to process eligible refunds within 7–10 business days after approval. Depending on your bank or payment provider, additional time may be required for the refund to appear.

7. Non-refundable items

Non-refundable items include, but are not limited to: third-party costs already paid on your behalf (e.g., licensed music, stock assets, fonts, or software), work already delivered and accepted, and any additional revision rounds completed beyond those included in your package.

8. Contact us

For any questions about this Refund Policy or to request a refund, contact us at:

• Email: mabelwarren199@gmail.com
• Address: BETTINA BANBAJIAN, 42, 1 Arshakunyats Ave, Yerevan 0026, Armenia